FAQ's

How long does a retrofit take?

What does a retrofit cost?

If I call now, when can you do the work?

Can I do the work myself?

Where can I learn more about retrofitting?

Can you do the work without a permit?

My basement is finished - can you still retrofit it?

I want to save some money - can I do part of the work?

I want to upgrade the wiring and/or plumbing before installing shear panels - can you help?

Will this earthquake-proof my house?

What magnitude earthquake will this protect my house from?

Is the work dirty, noisy, and disruptive?

Do I need to retrofit in order to get earthquake insurance?

I have earthquake insurance - do I still need to retrofit my home?

What else should I do to protect my family, home, and possessions?

Can I get references?

How do I know you are qualified to retrofit my home?

I don't live in Seattle - do you work in my area?

I want to finish my basement after doing the work - can you help?

Is there public assistance available to help pay for my retrofit?

How do I get the process started with Sound Seismic?

Do you charge for estimates?

A retrofit is a retrofit- can't I just have my handyman do the work?

I'm considering adding a 2nd floor at some point in the future- does that affect the retrofit?

Will this save me money on my EQ insurance?

Will this add value to my house?

Is every member of your team a certified earthquake retrofit technician? Why is that important?

I have a block foundation. Can I still get my house retrofitted?

I am considering having my basement finished after the retrofit. What should I think about?

Why do you have a picture of a porto-potty on the website? Can't you just use my bathroom upstairs?

Why is it important to have the work performed by a certified EQ retrofit technician?

I hear code is changing in the near future. What do you know about that?

Who is going to be supervising my job?

Do you do ongoing training to learn about new tools, techniques and installation procedures?

Who will do the work? Are they subcontractors? How are they paid? Do they have benefits?

MY house inspector mentioned that I have to have some other work done. Can you help?

The big box store has some brackets in an "earthquake proofing" display. Can't I just go buy those?

 

How long does a retrofit take?

Most jobs take one to two weeks - some longer, some shorter.  If we expect your project to be outside of the standard range, we will certainly let you know. 

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What does a retrofit cost?

Our typical project costs between 5 and 9 thousand dollars.  "Typical" is defined as a home of average size on a cast concrete foundation, either a crawl space or an unfinished basement, with no unusual structural issues.  The most common reason for a project to exceed that range is if the basement is finished and we have to remove and replace siding or interior wall coverings (sheetrock, paneling) to perform our work.  Other complicating factors include large size, concrete block or brick foundation, lack of foundation, foundation cracks, a steep site, many windows on the lower level, a home over three stories (including basement), or an especially tall cripple (pony) wall.

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If I call now, when can you do the work?

We'll let you know what our current lead time is, but expect it to be one to two months.  Many times our work load is not the limiting factor.  Rather, we begin the engineering and permitting process once you sign a construction agreement, and by the time we have a building permit (usually two to six weeks), we can schedule your project quickly.
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Can I do the work myself?

Retrofitting is dirty, noisy, and strenuous work, but is not beyond the capabilities of a handy and adventurous homeowner.  If you decide to tackle the project yourself, we urge you to educate yourself and make sure it is done right.  A partial or improperly done retrofit may make your house MORE vulnerable to destructive twisting forces, leaving it less safe than if you had done nothing at all.  It is important to install the right bolts, bearing plates, hold downs, framing clips, and shear panels; at the right spacing; with the right methods.  Be aware that the "big box" hardware stores have been known to put together displays of earthquake retrofitting hardware that includes some non-code items.  Seattle and most cities require that this work be done under a building permit, and the building inspector will make sure that your work is done properly.  The city of Seattle sometimes teaches classes for homeowners on the basics of seismic retrofitting, as does the Phinney Neighborhood Association.  We have linked to resources that can help ensure that you do the work properly. 
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Where can I learn more about retrofitting?

Our web site has lots of useful information, starting with some of the basic retrofitting elements.  On the "Project Impact" page, you'll find some very informative brochures that get into more detail about retrofitting, as well as a hotline that will let you know when the next homeowners class is taking place.  Our Links page will take you to the web sites of several other agencies who focus on helping you prepare for disasters.
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Can you do the work without a permit?

With few exceptions, NO.  Almost all of Western Washington's communities have followed Seattle's lead.  Seattle was part of the pilot Project Impact program, which created retrofitting standards and improved the permitting process making it easier and less expensive to secure a building permit for this work.  All this was done so that homeowners would have the work done under a permit, to ensure that building inspectors would inspect the work, to ensure that the proper elements are installed properly.  The advantages to you are numerous: disclosure implications and increased resale value should you sell your home, assurance that the work is done safely and properly, and eliminating the risk of being fined or having your job shut down.

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My basement is finished - can you still retrofit it?

Yes.  Sound Seismic is part of Jackson Remodeling LLC, a full service residential remodeler.  That means that we have carpenters and trade specialists available to repair sheetrock, paneling, siding, or other elements that must be opened up to perform a retrofit.  Of course, this finish work does add some cost to the project. 
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I want to save some money - can I do part of the work?

Yes, but only certain parts.  To eliminate confusion, delays, and disagreements, we limit owners' self-performed work to tasks that stand alone and do not affect our schedule.  Some tasks that homeowners take on themselves to save money are demolition and hauling debris, finish work like drywall, siding, or trim, and painting. 
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I want to upgrade the wiring and/or plumbing before installing shear panels - can you help?

Doing any planned upgrades to wiring or plumbing before plywood goes up is a great idea.  Let us know if you'd like us to include that work, and we will have our plumber and/or electrician quote the work.  Other things you might want to think about are whether you plan to add any future windows, insulation, etc.
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Will this earthquake-proof my house?

While this work will make your house much less likely to suffer serious damage in an earthquake, if "the big one" is big enough, all bets are off.  Even if an earthquake damages your home, this work may make the difference between your family living in the home while repairs are performed, or living in a FEMA trailer. 

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What magnitude earthquake will this protect my house from?

There are far too many variables for any engineer to predict what effect a particular magnitude of earthquake may have...  What are the soils like under your home?  Are they prone to liquefaction?  How near is the epicenter?  How deep is the quake?  What is the lateral acceleration?  We do know that retrofitting works.  The standards for methods and materials were derived from analysis of previous destructive earthquakes - what made the difference between houses that survived the quake and houses that didn't?  The results are proven to work, but the results are anecdotal rather than predictable.  See our "Does It Work?" page for a powerful example.

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Is the work dirty, noisy, and disruptive?

We will be using industrial tools to drill into your concrete foundation and drive anchors into those holes.  We will be using noisy pneumatic nailers powered by noisy air compressors.  We are often disturbing thick layers of ancient dust and creating fine, gritty concrete dust, which has a way of getting everywhere.  What we can promise is that we will work as efficiently as possible to minimize the duration of the job, and that we will take care to protect your home by using dust barriers, drop cloths, fans, vacuums, etc.  We clean up after, and often during, each work day.  Sometimes communication is the best protection - we will let you know when the dustiest parts of the job will occur so you can turn off your furnace and avoid blowing the dust around your house.  We will do our best to minimize the disruption.

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Do I need to retrofit in order to get earthquake insurance?

You'll need to ask your insurance agent to be sure, but more and more we are asked to retrofit homes because it is required for earthquake coverage.  When we are done, you will have a signed off building permit, plans indicating the work that was done, and a Sound Seismic certificate stating that your home has been retrofitted to Project Impact standards or a structural engineer's specifications.  This satisfies insurance requirements.

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I have earthquake insurance - do I still need to retrofit my home?

That's like asking, "I have car insurance - do I still need brakes?"  Most earthquake rider deductibles are very large - from 5 to 20 percent of the home's value.  That means if you have a $400,000 home, you have to pay for $20,000 to $80,000 of damage before you collect a nickle of insurance money.  And think about it - if there is a major earthquake and your home is damaged, it's probably not the only one.  Contractors will be inundated with repair calls and may take months to get to them all.  What will you do if your home is not habitable until you settle the insurance claim and find someone to get the repairs done?
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What else should I do to protect my family, home, and possessions?

Make a plan.  Build a kit.  Get involved.  That's from 3days3ways.org.  For more great ideas and resources, including a fantastic 5 page pdf prepared by the Seattle Times, go to our "Be Prepared" page. 
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Can I get references?

Absolutely.  We have hundreds of satisfied clients dating back to 1999.  Once your work is done, we may ask to include you on that list.
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How do I know you are qualified to retrofit my home?

Great question!  We strongly urge every homeowner to check out any contractor they are considering hiring, especially for this highly technical work.  First, ask if the company owner and technicians have completed the UW course Home Retrofitting for Contractors.  Everybody in our company has, and we are happy to provide proof.  Second, check the list of trained contractors at the Seattle's Emergency Management web site.  We're listed under Jackson Remodeling / Sound Seismic.  Also, check with the Better Business Bureau.  There you can find out if a contractor or any other business has a history of unresolved complaints.  We're not a member, but you'll find that our record is spotless.  Finally, visit Washington State Department of Labor and Industries' web site to check that your contractor is registered and bonded, carries liability insurance, and is current with workmen's compensation insurance on any employees.  All of those are required to operate as a contractor in the state of Washington.  If you want review of companies straight from other unbiased homeowners, sign up with Angie's List.
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I don't live in Seattle - do you work in my area?

While our remodeling crews limit their work to Seattle, Sound Seismic's territory encompasses a much larger area, including most of King and Snohomish Counties.  From Seattle North to Everett, Northwest to Snohomish, East to Woodinville and Issaquah, Southeast to Maple Valley, and South to Kent and Des Moines. 

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I want to finish my basement after doing the work - can you help?

If you're in Seattle, our remodeling division can design and finish your basement.  We have several satisfied clients who have had us do remodeling work, sometimes years after performing their retrofit.
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Is there public assistance available to help pay for my retrofit?

We are not aware of any grant programs currently, but there may be low interest loans available through the city of Seattle or financial institutions, including Boeing Employees Credit Union.
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How do I get the process started with Sound Seismic?

Call us or send an email.  Michael will talk to you about your home and what it might take to retrofit it.  If you invite him to your home, he will assess whether your home is a candidate for a retrofit.  If it is, he will provide a rough estimate of cost.  It's OK to thank him for the information and tell him "no" at that time, or you may ask him to prepare a fixed-price proposal. 
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Do you charge for estimates?

Usually not.  Some homes have complicating conditions that require some structural engineering to be done before we can narrow down the price range.  In that case, we would prepare an engineering agreement, where for a limited investment, you hire us to measure your home and have our engineer prescribe a solution so we can provide you with a fixed price proposal for the full retrofit.
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A retrofit is a retrofit- can't I just have my handyman do the work?

No.  This work is technical and should be performed by a contractor who has completed the contractor's training.
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I'm considering adding a 2nd floor at some point in the future- does that affect the retrofit?

Yes.  Let us know if you have plans to enlarge or alter your home.  We can ask our engineer to accomodate the addition when specifying the elements we will incorporate into your retrofit.  An additional floor may require more and larger bolts, and may require us to treat a larger percentage of the perimeter wall.  This will involve a modest increase in cost, but is much less onerous than re-doing our work at a later date.

We can also design the retrofit around future windows or doors in the basement.  Just let us know where you imagine them, and we will see if we can achieve the required engineering values without treating that area.

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Will this save me money on my EQ insurance?

More likely, this work will make the difference between qualifying for earthquake insurance or not.  If your insurance company does not require that homes be retrofitted before issuing earthquake insurance, they may well offer a discount if your home is retrofitted.  Ask your agent.
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Will this add value to my house?

Many homeowners and potential buyers understand the importance of home safety, and are willing to pay more for a retrofitted home.  Given the relatively modest investment required for most homes, it seems likely that the cost could be recouped when the home is sold.
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Is every member of your team a certified earthquake retrofit technician? Why is that important?

Yes.  Not just our field personnel, but our office manager, our summer helper, the sales people, and the owners have all taken courses at the University of Washington and have received certificates of successful completion.  Some of our competitors make a point of NOT training their retrofit carpenters (I can't call them technicians) because they fear that they might use that education to work elsewhere.  While it is legal to hire an uncertified retrofitter, why would you?  Codes have changed several times in the past ten years, and new requirements reflect recent advancements in engineers' understanding of earthquake reinforcement.  Make sure your contractor is up on the latest hardware, techniques, and codes. 
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I have a block foundation. Can I still get my house retrofitted?

When we began retrofitting, all methods required a cast concrete foundation to bolt to.  Back then, a block foundation would require substantial reinforcement to allow us to secure a house to it. 

The past few years have produced new hardware and techniques that allow us to secure homes to block foundations for about the same cost as for homes on concrete foundations.  Ask our sales person to explain this technology!

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I am considering having my basement finished after the retrofit. What should I think about?

First of all, good job planning the retrofit first.  You'd be surprised how many people call and say they just finished their basement and now they want to retrofit.  We can do it, but it's less expensive if the retrofit is performed first.

Things to consider include:

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Why do you have a picture of a porto-potty on the website? Can't you just use my bathroom upstairs?

We pride ourselves on minimizing the disruption when we retrofit your home.  By using temporary facilities, we can keep your home cleaner, as well as maximizing our efficiency (we don't have to take off our dusty boots every time nature calls). 
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Why is it important to have the work performed by a certified EQ retrofit technician?

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I hear code is changing in the near future. What do you know about that?

Codes have already changed.  The bolts we use now are different than those allowed in the past.  Extra framing anchors are specified by today's requirements.  In addition, building departments are allowing certain new methods to be used on a case-by-case basis. 

Make sure your retrofitter specializes in this work.  Just because a contractor took the course several years ago, just because he retrofitted a home in 2005, doesn't mean they are up on today's requirements.

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Who is going to be supervising my job?

You will have the same lead technician supervising your job from start to finish.  This is a specialist who does retrofits almost exclusively.  He or she will be your primary point of contact, although the structural manager, Michael Jackson, will be available by phone should the need arise.
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Do you do ongoing training to learn about new tools, techniques and installation procedures?

The University of Washington conducts training classes for contractors twice a year, and we almost always send at least one representative so we can stay current on the latest developments.  We attend major industry trade shows and ask about the newest hardware and tools.  We arrange individual training for our crew through Simpson Strongtie USA, the industry's leading manufacturer and developer of retrofitting hardware.  We are in the various building departments around Puget Sound on a weekly basis, staying current on their latest requirements.  It's safe to say that Sound Seismic is the best trained residential retrofitting contractor in Western Washington!
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Who will do the work? Are they subcontractors? How are they paid? Do they have benefits?

We will assign a dedicated retrofitting crew to your project.  These are full-time, permanent employees of Sound Seismic.  We pay all of our team members a fair living wage, and offer full benefits.  We think our crew is the most professional in the business, largely because of the stability and security provided by a retirement plan, paid vacations and holidays, and medical/dental/vision insurance.  Could we offer a lower price if we used day laborers to perform the work?  Probably, but that is not how we choose to do business. 
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MY house inspector mentioned that I have to have some other work done. Can you help?

Since Sound Seismic is a division of Jackson Remodeling LLC, we can assist you with most any remodeling or repair needs.
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The big box store has some brackets in an "earthquake proofing" display. Can't I just go buy those?

If you are handy and not afraid of a little (dirty) hard work, we support your decision to perform your own retrofit.  But be careful about just installing some brackets or straps that you find at Home Depot.  Sometimes hardware stores include items in their retrofitting displays that do not meet code. 

If you intend to do your own work, take a class, get information from your building department, draw a plan, consult an engineer if required, secure a permit, and make sure you use the right tools, techniques, methods and products.  Good luck!

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7543 15th Avenue NW | Seattle, WA 98117

 

 

 

 

office: 1-877-WE-BOLT-U | fax: 206.213.0735